Administration FAQ
Here are the answers to questions that
are often asked by OnlineGroups.Net site
administrators.
How do I set up a custom domain for my site?
Follow these
instructions
for setting up a custom domain.
How can my group members get help with online groups?
Your users get help with your site from you,
or the participation coaches, or other support
people you nominate. They can also use the Help
resources on your site, or
contact
OnlineGroups.Net for support.
How do I change the title of my site?
You can change the site title to anything you like, as
long as it complies with the OnlineGroups.Net
Acceptable Use Policy.
Change your site title as follows.
-
Log in to your site, using the account that you
used to create the site (as this account has "site
administrator" status).
-
Navigate to the home page of your site.
-
Click "customize site", then "Change the
name of the site".
-
Enter a new site name and click "change".
How do I upgrade a Free Site to a Premium Site?
To upgrade a Free Site to a Premium Site, simply create the private
groups that you want, and start using them (or add a
custom domain).
From 1 August 2008 onwards,
the site interface will show you how many Private Group members
you have, and the subscription status of your site. You will not
have to set up a subscription, or make any payments for a
Premium Site, until 1 September 2008, or one month after you created
your first private group, whichever comes first.
How does OnlineGroups.Net handle bouncing email addresses?
A bouncing email address is one where there is currently either
no email server, or no email box to match an email address
that has been added, and verified, by a group member, or when the
email server rejects the message for some reason. When
OnlineGroups.Net sends email to a bouncing email address,
a new message is sent back to OnlineGroups.Net stating that the
original message could not be delivered.
The first time OnlineGroups.Net receives a message to say an
email address has bounced, it sends a message to all other
verified email addresses (if there are
any) for the user in question, letting them know that an email to
one of their email addresses has bounced.
If emails to an email address bounce more than five times, on
different days, during a 60 day period, the email address is
set to being unverified.
How can I delete a group that I don't want?
You can not delete a group on your online groups
site. You can, however set the group privacy to
secret, and remove all the members,
so that only no-one except you (site administrator) is
able to see it.
How can I invite people to join my group?
If your group
is public, then there are three ways
to invite people to your group.
-
Simply send them a link to the home page
of your group. There is a link there that
enables people to sign up and join the group.
-
If you are a Site or Group Administrator,
navigate from your group to "Group Admin",
then "Add Members to…". There you will
find three options for adding people to your
group. There are
instructions
for adding members to a group, in the Admin Manual.
Hint: before using this method,
it is a good idea to email your invitees to
let them know to expect the invitation. This
will get them more interested in joining your
group.
-
On the "Add Members" page, you will also
find code to add a Sign Up box to a website.
If your group
is private or secret, use "Add
Members" in Group Admin, as described above.